Propertygo Acceptable Use Policy

Last Updated: March 1, 2025

Welcome to Propertygo! By accessing or using the Propertygo platform, you agree to comply with this Acceptable Use Policy. Please read it carefully.

1. User Conduct

Respectful Communication: Users must communicate respectfully with each other. Harassment, threats, or abusive language are strictly prohibited.
- Example: Do not send insulting or demeaning messages to hosts or guests.
Prohibition of Discrimination and Hate Speech: Discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic is prohibited. Hate speech is not tolerated.
- Example: Do not refuse a booking or make discriminatory comments based on a guest's background.
Appropriate Reviews and Feedback: Reviews must be honest and based on personal experiences. False or misleading reviews are prohibited.
No Spam or Unauthorized Advertising: Users are prohibited from sending unsolicited messages or advertising products or services unrelated to Propertygo.
No Data Scraping: Users are prohibited from scraping, crawling, or using any automated means to extract data from the Propertygo platform.

Responsible Property Use: Guests must use properties responsibly, adhering to reasonable noise levels and respecting the property's condition.
- Example: Do not host loud parties that disturb neighbors or exceed the maximum occupancy.
Prohibition of Illegal Activities: Engaging in illegal activities on the property is strictly prohibited.
Reporting Damage and Safety Hazards: Users must promptly report any property damage or safety hazards to the host and Propertygo.
Guest Responsibilities: Guests must adhere to check-in/check-out procedures, house rules, and respect the property.

Accurate Booking Information: Users must provide accurate booking information and payment details.
Cancellations and Refunds: Cancellations and refunds are subject to the host's cancellation policy and Propertygo's terms of service.
Prohibition of Fraudulent Activities: Fraudulent bookings or payment activities are strictly prohibited.
No Circumventing the Platform: Users must not attempt to circumvent Propertygo’s booking and payment system.

User-Generated Content: Users are responsible for the content they upload, including photos and descriptions. Content must be accurate and not misleading.
No Infringement: Users must not infringe on the intellectual property rights of others.
Use of Trademarks and Logos: Users must not use Propertygo's trademarks or logos without permission.

Strong Passwords: Users must maintain strong passwords and protect their account credentials.
No Unauthorized Access: Unauthorized access to accounts is prohibited.
No Sharing Account Information: Users must not share their account information with others.
Identity Verification: Both hosts and guests may be required to verify their identity. Users must provide accurate profile information.

Compliance with Applicable Laws: Users must comply with all applicable laws and regulations.
Local Ordinances and Regulations: Users must adhere to local ordinances and regulations related to rentals.
Tax Obligations: Hosts are responsible for understanding and fulfilling their tax obligations related to rental income.

Accurate Listings: Hosts must provide accurate and up-to-date property listings.
Property Maintenance: Hosts are responsible for maintaining their properties in a safe and habitable condition.
Responsiveness: Hosts must be responsive to guest inquiries and issues.

Safety Practices: Users must follow safety guidelines provided by Propertygo and hosts.
Emergency Contact Information: Hosts must provide emergency contact information to guests.
Reporting Safety Incidents: Users must report any safety-related incidents to the host and Propertygo immediately.

Consequences: Violations of this policy may result in account suspension, termination, or legal action.
Reporting Violations: Users can report violations to Propertygo by:
- Visiting adselle.com/contact/, selecting Propertygo, and describing their concern.
- Emailing support_propertygo.rent@padtechcorp.comwith a description of their concern and any relevant screenshots.
Dispute Resolution: Propertygo may offer a dispute resolution process for disagreements between hosts and guests.

Limitations of Liability: Propertygo is not liable for any damages or losses arising from the use of the platform, except as required by law.
Accuracy of Listings: Propertygo does not guarantee the accuracy of property listings. Users are responsible for verifying listing information.
Force Majeure: Propertygo is not liable for issues caused by events outside of its control.

This policy may be updated periodically. Users will be notified of significant changes either via email or through an announcement on the Propertygo website.

Propertygo is committed to accessibility. Information about accessible features can be found in adselle.com/faqs/.

Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

By using the Propertygo platform, you acknowledge that you have read, understood, and agree to this Acceptable Use Policy. If you do not agree with any part of this policy, you must not use the platform.

For any questions or concerns regarding this policy, please contact us at support_propertygo.rent@padtechcorp.com.