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Propertygo Safety Guidelines

Last Updated: March 1, 2025

Your safety is our priority. Follow these guidelines for a safe experience on Propertygo.

Verification and Identity

  • Verify host and guest identities through our platform.
  • Be cautious of users who refuse to verify their identity.

Communication

  • Communicate through the Propertygo platform.
  • Avoid sharing personal contact information before booking.
  • Report suspicious messages or behavior.

Bookings and Payments

  • Book and pay through the Propertygo platform.
  • Be wary of requests for off-platform payments.
  • Review cancellation policies and refund procedures.

Property Safety

  • Inspect the property upon arrival.
  • Report safety hazards to the host and Propertygo.
  • Familiarize yourself with emergency exits and procedures.
  • Hosts: provide smoke detectors, fire extinguishers, and first-aid kits.

Personal Safety

  • Share your travel plans with a trusted contact.
  • Be aware of your surroundings.
  • In case of emergency, contact local authorities.

Reviews and Feedback

  • Provide honest reviews to help others make informed decisions.
  • Report inaccurate or misleading reviews.

Emergency Contact

  • Hosts must provide emergency contact info to guests.
  • In case of emergency, contact your local authorities.

Reporting Incidents