Frequently Asked Questions
Last Updated: March 1, 2025
How do I create a listing?
In the PropertyGo app, navigate to "Properties" and tap "+ Post." Follow the on-screen prompts to add your property details and upload photos.
How do I book a property?
Search for properties using your desired criteria, select your dates, and tap "Book Now." Follow the payment instructions to complete your booking.
What are the cancellation policies?
Please refer to PropertyGo's Cancellation Policy and Refund Procedures for detailed information.
How do I contact the host/guest?
You can communicate with hosts or guests using the messaging feature within the PropertyGo platform. Alternatively, you can use the email address or phone number provided in their profile.
How do I report a problem?
To report an issue, please contact our support team at support_propertygo.rent@padtechcorp.com.
How do I verify my identity?
To verify your identity, go to your account settings within the app and follow the verification process.
What fees does PropertyGo charge?
PropertyGo charges a service fee of 2.5% of the rental fee for hosts. This fee will be clearly displayed in the PayPal transaction breakdown.
How do I update my profile?
You can update your profile information by going to your account settings within the app.
What if I have a dispute with a host/guest?
If you have a dispute, please contact our support team at support_propertygo.rent@padtechcorp.com. We will make every effort to mediate the dispute and find a resolution.
What if I have a dispute with a host/guest?
We employ industry-standard security measures to protect your data. For more information, please review our Privacy Policy.
How do I know if a property is accessible?
You can filter properties by selecting "PWD Access" in the amenities filter. Additionally, review the listing details for specific accessibility information, or contact the host directly for clarification.
What are the tax obligations?
Hosts are responsible for understanding and fulfilling their local tax obligations. We recommend consulting with a tax professional for personalized guidance.
What if there is an emergency?
In case of an emergency, immediately contact your local emergency services. Then, inform the host and PropertyGo support.
How do I update my listing?
To update your listing, go to your host dashboard and select the listing you wish to edit.
How do I add photos to my listing?
During the listing creation or editing process, you will find an option to upload photos.
How do I change my password?
You can change your password by going to your account settings within the app and selecting "Change Password."
How do I delete my account?
You can delete your account through the account settings within the app.
What is the force majeure policy?
In the event of circumstances beyond our control, such as natural disasters, we will work with affected users to find a fair and reasonable solution.
How do I know if a listing is verified?
Verified listings will display a verification badge on the listing profile.